Call Center Lockwood

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Call Center In Lockwood

How To Select The Right Contact Center In Lockwood, NC

Are you overwhelmed with calls? Are you losing business? You are not alone. Many businesses in Mecklenburg County have turned to outsourcing their calls and customer service tasks to contact centers. However, you must do your homework first. You need to hire a call center that comes highly rated and one that fits the demands of your particular business. 

Let’s start at the beginning and discuss what tasks a call center can perform for your business.

Reasons to Hire a Contact Center

  • Customers are hanging up the phone when put on hold
  • Customers are not receiving timely or efficient customer service support
  • Orders are not being processed quickly so orders are being cancelled
  • Leads are being lost due to insufficient staff and follow-up

What Are Your Company’s Customer Service Needs At This Time?

Before you begin to research contact centers, make a list of your needs. Do you need help with general phone answering or scheduling appointments? Do you need order entry, social media monitoring or online chats? Are you short staffed or is it a busy season? Your list will help explain your specific needs to any contact center you interview. You’ll want to be sure the contact center features the support resources your business needs.

What Answering Services Does A Contact Center Offer?

It would be a good idea to understand what types of services a contact center provides. You may see a service on the list that you have never considered and perhaps didn’t even know existed. Contact centers not only take burdens off you, but they are designed to help you improve business. 

A great contact center example is Gyro Call, a leading call center servicing the Mecklenburg County area. Services include:

  • Virtual Receptionist
  • Daytime Call Assistance
  • After Hours Emergency Service
  • Lead Capture
  • Appointment Scheduling
  • Customer Service / Support
  • Order Entry
  • COVID-19 Employee Screening
  • COVID-19 Testing & Vaccine Hotlines
  • Website Chatbots
  • Text Message Chatbots
  • Facebook Messenger Chatbots

These services are designed to help you keep up with call volume, monitor customer service and avoid losing potential customers. Gyro Call guarantees that your callers will never be forced to wait on hold or request a callback from a call center agent – whether you receive a small or large number of daily calls.

Must Have Call Center Services For Businesses In Lockwood, NC

With a virtual receptionist, no call gets missed and even better, the line is never busy. A virtual receptionist handles greetings, directing callers and taking messages. Gyro Call also handles after hours emergency answering and dispatch in Lockwood, NC. Solutions include live voice, fully automated and self-service applications to ensure your customers are taken care of all hours of the day and night, every day of the year.

Lead Capturing Service Improves Sales And Marketing Campaigns

Gyro Call guarantees that a live person or intelligent chatbot will always be ready to capture your next lead. Gyro Call offers outsourcing with lead capture services to respond to every inquiry, so you can convert every lead.

Website, Text and Facebook Chatbots 

A chatbot can engage visitors, answer questions, take messages, capture leads and monitor social media. Easy to install chatbots are completely customizable to meet your business needs. Chatbots will always engage with customers. Gyro Call Chatbots will respond to customer text messages instantly and handle a wide variety of other tasks.

How Do Contact Centers Charge For Their Services?

Now that you know what amazing services a specific contact center can offer, it is equally important to know how you will be charged for those services. Some call centers in Mecklenburg County expect businesses to pay them hefty base rates for little or no usage at all. The team at Gyro Call offers affordable telephone answering and call center solutions including their convenient, “ZERO$ Base Rate Plans.”

Ask The Contact Center What Makes Them Stand Out From The Rest

Gyro Call boasts numerous advantages over other call centers in Lockwood, NC including: 

  • Live agents and fully automated solutions
  • NO HOLD! Guarantee
  • ZERO$ Base Rate Plans
  • Customizable omni-channel solutions
  • 24-7 availability
  • HIPAA compliant
  • Accurate, professional, courteous and 100% U.S. based staff
  • Outstanding customer service

Turn To Gyro Call For Your Contact Center Needs In Mecklenburg County

Gyro Call offers comprehensive, cost-effective, and efficient professional call center services. The team can help 24 hours a day, 7 days a week, with top-notch solutions designed to broaden your customer base and improve your bottom line.

If you are interested in a contact center in Lockwood, NC, contact Gyro Call to get started. The impressive list of advantages include customizable solutions, affordable pricing and outstanding “NO HOLD!” guarantee. Call 888-312-3636 or browse our website. Gyro Call is a highly rated call center Lockwood and will always provide your customer with the answers they deserve.

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